Returns

You may return eligible items within 30 days of placing your order.

To complete your return, we require a receipt or proof of purchase.

To return your item, you should mail your item to:

Returns Department

McWilliams Coffee

288 Bannow Road

Dublin 7

Ireland

D07 PP9T

 

To be eligible for a return, your item must be unused, in the same condition that you received it, in its original packaging and saleable condition.

Several types of goods are exempt from being returned. Perishable goods such as food, coffee, newspapers or magazines cannot be returned. We also do not accept returns on gift vouchers, products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Faulty, Missing or Damaged Goods

The customer must inspect the goods upon delivery and report any fault, including missing items or damaged goods within 2 days of receipt. 

Accidental damage, neglect or misuse of items will not be acceptable for return.

Other Non-Valid Reasons for Return of Goods Include:

• Poor water quality - debris such as mineral or metal particles in the water can block solenoid valves and other parts.
• Lime scale - you are responsible for water filters and water softeners.
• Poor, fluctuating or unsuitable water pressure.
• Problems with the site electrical power fitted to machines, fitted cables or isolators where applicable.
• Incorrect use of machines and misuse.
• Failure to operate machines correctly.
• Failure to correctly and frequently clean machines.
• Breakages of any glass such as gauge glasses.
• Programming or adjustment of any machine programming (including operating settings, drink strengths, recipes and drink sizes).
• Failure of machines or any part-component due to incorrect installation.
• Damage caused to grinders or blades/burrs due to foreign bodies such as stones or metal screws.

• Out of date stock or short dated stock (where such stock has been in Customer storage).
• Product damaged by Customer.
• Over-stocking by Customer.

Pre-Ground Coffee

Orders for pre-ground coffee are our best guess as there are so many factors involved that we cannot control. As such, we cannot refund or exchange if the grind is too fine or too coarse for you.

 

Coffee Subscriptions

When you buy a subscription you authorise us to take a recurring payment from your payment method which you have previously authorised. This will continue for the term of the subscription or until you cancel.

Prices may increase or decrease over time due to the market price of the coffee you choose.

If we process a monthly subscription’s cancellation on June 1st, you will continue to receive the benefits of that coffee subscription until June 30th (30 days) and there will not be a refund of any part of the monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.

Subscriptions may be cancelled after a 3-month minimum.

 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to either your credit card, your original method of payment, or your account within a certain amount of days.

 

Late or Missing Refunds

If you haven’t received a refund within the required time period, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time required before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please notify us via email and, if approved, send your item to:

Exchanges Department

McWilliams Coffee

288 Bannow Road

Dublin 7

Ireland

D07 PP9T

 

Return Shipping

Products returned will be at your expense: You will be responsible for paying for your own shipping costs for returning your item. Otherwise, if you receive a refund, the cost of return shipping may be deducted from your refund. The original shipping costs are also non-refundable.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If returning items from outside the EU: Ensure items are marked ‘Gift’ or ‘No Value’.

 

Non delivery 

If we cannot deliver your order and it is returned to us we will issue a refund, for the cost of goods only.

If your order is delayed due to seasonal traffic or disruptive events, we cannot refund while goods are still in transit.

 

Order Fulfilment

No goods are to be returned unannounced. In the event of goods returning unannounced and without the appropriate documentation, the goods will be refused. If the Customer wishes to return goods, a Returns Request must be communicated in writing to the Customer Care team within 2 days of delivery of the goods and must be approved by a Company Director.

Nothing herein shall entitle the buyer to return the goods other than strict accordance with the Terms and Conditions and Policies agreed.