Shipping

Carriage and Delivery

Unless otherwise stated, orders delivered within the Republic of Ireland or Northern Ireland with a minimum value of €100 (excluding VAT) will be supplied carriage paid. A carriage and administration charge will be added to all other orders accepted below this value for this location.

Any time quoted by the Company for delivery of all or any of the goods is an estimate only and time shall not be of the essence. The Company shall not be liable for any failure to meet such an estimate, nor any loss, of whatsoever nature, resulting directly or indirectly from such failure.

 

Delivery Times

All delivery dates mentioned by the Company are approximate only and not of contractual effect. Time of delivery is not the essence of the agreement nor shall the Company be under any liability in respect of any delay in delivery for whatever reason.

Orders are delivered on normal delivery schedules. The Company will endeavour to meet requests for specific delivery times outside of these schedules but it may be liable to an additional charge.

 

Delivery Locations

Remember to add your phone contact details with your order as this will aid the courier in getting your order to you. Orders are normally delivered during office hours within 2 working days in the Republic of Ireland.

We are currently shipping to the Republic of Ireland and Northern Ireland and are adding new countries all the time so if you don’t find your country listed please contact us and we may be able to fast track that country.

 

Non delivery

If we cannot deliver your order and it is returned to us we will issue a refund, for the cost of goods only.

If your order is delayed due to seasonal traffic or disruptive events, we cannot refund while goods are still in transit.

 

Please allow up to 7 days for delivery before contacting us:

• On rare occasions your order may have mistakenly been sent to another part of the country, in which case it self-corrects but takes a few days to get back to you. So kindly note that we cannot entertain any enquiries until 7 days have passed since you placed your order with us.
• Couriers do not usually deliver on weekends or public holidays.

 

Damage Upon Delivery

If something is damaged while in-transit please take photos and notify us immediately and include the photos of the package and the damaged item so that we can address the. We may replace it in whole or in part. Also, please note that by nature of courier some boxes may be dented during transit.

 

How to help couriers deliver to you quickly

For Irish addresses, we highly recommend you include your address as it appears on eircode.ie as well as your correct Eircode.

You can also add a comment at our checkout if your delivery address is hard to find (e.g. instructions to leave your item with a person you know and trust or a location near your front door if you are not there).

 

Subscriptions

Reoccurring and prepaid subscriptions will be packaged and dispatched the day following the orders renewal. These orders are treated in the same manner as a regular order made online.

 

Reservation of Title

Title to the property supplied by the Company to the Customer shall not pass until the Company has received payment in full of the purchase price howsoever arising, for which payment is due from the Customer to the Company.

The Company reserves the right to re-possess any goods supplied to the Customer in respect of which payment is overdue and/or terms of supply have not been complied with.

Risk of damage to or loss of the deliverables shall pass to the customer upon delivery to the Customer in accordance with this agreement and the signature of any employee of the Customer upon delivery shall be a form of conclusive evidence of such delivery.

 

Claims

Claims for non-delivery must be made within 7 days of the date of invoice.

Claims for damages, shortages or errors must be made to the Company in writing within 2 days from receipt of goods or services.

No claims for non-delivery, damages, shortage or errors made outside the times stated above can be recognised.

 

Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.